Castore Reviews

I emailed the Castore Concierge team to chase up a long delayed refund and was impressed to receive an immediate reply from Emily apologising for the delay and confirmation that she had processed the refund.
Whilst I was not happy about the delay in processing the refund I did appreciate the immediate response and action Emily took.

You let me buy stuff on the Friday then tell me couple days later I never got my top in the order. And go and take for another stuff that was coming tell me at the last minute

I contacted customer service as the bag on the delivery we received today was ripped and there was a missing item.
Eric at castore customer service was very helpful in issuing the relevant steps and information, once I had done what was required Eric organised a replacement for us.
Was actually very straightforward and quick to sort out.

Had to contact castore again as we don't have a Evri/Hermes drop off location near us for returns - Lia assisted us with an alternative return option. Thank you.

Had a wonderful experience in the Glasgow store last week! A lovely sales assistant called Jennifer helped me pick out the perfect birthday present for my son. Will definitely be shopping here again soon!

Excellent company to deal with, with a very helpful customer service department. Thanks in particular to Emily and Bella who helped me sort an issue with an order (my fault not theirs!). Will be buying from again no doubt!

Items ordered and arrived just a couple of days after. Wasn't happy with the size of one of the shirts (retro NUFC shirt) so returned using the order form. Few days after I hadn't received notification of it being delivered so I contacted supported via email. A lovely lady named River was kind enough to respond within a day and process my refund immediately. Very good customer service.

I returned two of four items, but only because they were a little small for me. The refund process quickly generated a return slip, delivered back promptly by Hermes and then after a bit of a delay with the refund processing, I contacted Rangers Concierge and I was delighted when Jessica helpfully and very kindly responded to my email and processed the refund. I know how busy they are, so was really pleased that Jessica was so helpful.

Me and my wife bought a few items from the Cannock store recently. I was impressed with the quality and value on offer. We were served by Sam P who was both helpful and friendly. Will definitely go there again when in the area next time.

Second time visiting the Livingston shop and the girls were super helpful with sizing and different colours of products managed to find what I needed and more.

Thanks again

Actually replied very quickly. Sent me my tracking within 24hours after I somehow didn’t get a email confirming my order.
Emily got it all sorted for me quickly.

I’m happy

I had recently returned a piece of apparel to Castore due to sizing issues and it took a while to process. I wrote to the customer serivice team and Emily was able to help in an expedited fashion with friendly and responsive service.

There were some delivery issue. However, I emailed to the customers service team/ concierge regarding the issue, their response was really fast, straight to the point and resolved it right away. They were so efficient and I have to praise them here.

Good quality clothing. Customer service was second to none. I hadn’t heard about my returns/exchanges so emailed their customer service. Emily was fantastic. Got on the case straight away and all sorted out within 15 mins of emailing. Very polite email conversation too. Happy customer!

Been a longtime McLaren fan and buyer from Mexico.
Bella helped me to quickly and kindly solve some of the challenges my order had (incomplete). That encourages us customers to continue purchasing and trusting brands such as Castore. Will continue taking a look to the great options and prices offered.

Never been to Gunwharf before however I had the best shopping experience with Castore. A beautiful young gentleman called Jack welcomed me and offered me outstanding service. His bubbly personality and honest opinions has made me never feel so happy and comfortable about buying sportswear! Can't beat Castore!!